At Progression Edu, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, communicate with us, register for our courses, or use our online services.
By using the Progression Edu website, you agree to the practices described in this Privacy Policy.
01. About Progression Edu
Progression Edu is an educational institution providing language-learning and related educational services.
Language Programs
IELTS, Spoken English, Chinese HSK and Japanese programs.
Student Support
Educational guidance, course information and student assistance.
02. Information We Collect
Depending on how you interact with our website and services, we may collect information such as:
- Full name
- Mobile or WhatsApp number
- Email address
- Course or program of interest
- Admission-related information
- Messages or inquiries you send to us
- Information you voluntarily provide through forms or live chat
We may also automatically receive technical information such as your IP address, browser type, device type, operating system, pages visited, and general website usage information.
03. Live Chat & WhatsApp
Progression Edu may provide a website-based Live Chat service that allows visitors to communicate directly with our team.
If you use our Live Chat service, you may be asked to provide information such as your name and WhatsApp number.
Messages submitted through the Live Chat may be transmitted to our designated WhatsApp Business communication system so that our authorized team members can respond to your inquiry.
We do not ask users to provide passwords, payment card information, authentication codes, or other highly sensitive information through our website Live Chat.
04. How We Use Your Information
We may use information we collect to:
- Respond to your questions and inquiries
- Contact you regarding courses and admissions
- Provide information about our educational programs
- Process course registrations or admission requests
- Provide student support
- Communicate through WhatsApp, email, phone or other contact methods
- Improve our website and services
- Maintain website security
- Prevent spam, fraud, abuse or unauthorized activity
- Maintain appropriate business and educational records
- Comply with applicable legal requirements
06. Third-Party Services
Progression Edu may use selected third-party services to operate, secure, analyze, or communicate through the website.
- Website hosting providers
- Analytics services
- Communication services
- WhatsApp Business Platform / Meta services
- Payment or registration services, where applicable
- Security and spam-prevention services
Third-party services may process information according to their own privacy policies and terms. Progression Edu does not control the privacy practices of independent third-party services.
07. WhatsApp & Meta
If you choose to communicate with Progression Edu through WhatsApp, your communication may be processed using Meta’s WhatsApp Business Platform.
WhatsApp and Meta may process information according to their own applicable policies, terms, and security practices.
Progression Edu uses WhatsApp primarily to communicate with prospective students, students, customers, and other individuals who contact us.
We do not request confidential authentication credentials or security codes through WhatsApp.
08. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online communication system, or electronic transmission can be guaranteed to be completely secure.
You should avoid sending passwords, OTPs, payment card numbers, or other highly sensitive information through website forms, live chat, or messaging services.
09. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining communication records, resolving inquiries, maintaining business records, improving services, and complying with legal or regulatory obligations.
The specific retention period may vary depending on the type and purpose of the information.
10. Sharing of Information
Progression Edu does not sell your personal information.
We may share information when reasonably necessary with:
- Authorized members of our team
- Service providers who help us operate our website or services
- Communication providers such as WhatsApp/Meta when you choose to use those services
- Professional or technical service providers where necessary
- Government authorities or other parties when required by applicable law
We limit access to personal information to people or services that reasonably need it for legitimate purposes.
11. Your Choices & Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Ask us to stop or limit certain communications
- Ask questions about how your information is used
We may need to verify your identity before completing certain requests.
12. Children’s Privacy
Progression Edu provides educational services that may be relevant to students of different ages.
Where a student is under the applicable age of consent, parents or legal guardians should be involved where required by applicable law.
We do not knowingly request unnecessary personal information from children.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
13. Marketing Communications
If you provide your contact information for an inquiry, course registration, or another educational service, we may contact you regarding your request or related services.
Where required by applicable law, we will obtain appropriate consent before sending promotional communications.
You may request that we stop sending promotional communications at any time by contacting us.
14. External Links
Our website may contain links to third-party websites, social media platforms, educational institutions, or other external services.
Progression Edu is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we may update the Last Updated date shown at the top of this page.
We encourage visitors to review this page periodically.
Have a Privacy Question?
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact Progression Edu.